Refund & Cancellation Policy

Renewal Tracker offers paid subscription plans on a recurring basis. All payments are processed securely by Stripe. By subscribing, you agree to the pricing and billing terms shown at the time of checkout.

You can cancel your subscription at any time through the billing/customer portal available within the app, or by contacting support. Cancellations typically take effect at the end of the current billing period unless otherwise stated in the app or by Stripe.

When you cancel a paid subscription, you will generally retain access to paid features until the end of the billing period you have already paid for. Once the period ends, your account will be moved to the Free plan and paid features and higher limits will no longer be available.

If you downgrade to a lower plan or cancel to the Free plan, paid features, higher item limits, and additional reminder timings may be removed. Free plan limits will apply as described in the product.

The Free plan allows a limited number of tracked items and reminder timings. If you previously tracked more items under a paid plan and then downgrade, your data is retained but access to additional items may be restricted according to the current plan rules. No data is permanently deleted on downgrade.

Subscription payments are generally non-refundable once a billing period has started. We do not offer pro-rata refunds for unused portions of a billing period. Exceptions may be made on a case-by-case basis where required by applicable consumer law or at the sole discretion of DXBTOK Ltd. To request a refund consideration, contact support@nevermissrenewals.com.

If a payment fails, your access to paid features may be paused, restricted, or your account may be downgraded. Stripe may retry failed payments according to its billing logic. It is your responsibility to keep your payment method up to date.

Where available, you can manage your subscription, update payment details, and view invoices through the Stripe billing portal accessible from within the app. For any billing issues not resolved through the portal, contact our support team.

For billing or refund questions, contact us at support@nevermissrenewals.com.